Terms and Conditions:

Upon payment for your journey(s), you will automatically receive an email titled ‘Winchester Capital Cars Ltd Journey Acknowledgement.’ It is your responsibility to verify the accuracy of the details in this email.
Please note that Winchester Capital Cars Ltd will not provide refunds if you forget to bring this email with you.
Winchester Capital Cars Ltd cannot be held responsible for missed flights due to factors such as traffic delays, accidents, vehicle breakdowns, severe weather conditions, or any unforeseen circumstances.
We strongly recommend that passengers plan to arrive at the airport at least two hours before their flight’s departure to account for potential unexpected delays en route. If passengers do not allow for this two-hour check-in time and miss their flight, Winchester Capital Cars Ltd will not be held liable.
Passengers are free to choose to arrive at the airport with less than a two-hour buffer, but Winchester Capital Cars Ltd will not take responsibility for missed flights resulting from this choice.
We advise all passengers to have suitable travel insurance in place before making a booking.
Winchester Capital Cars Ltd will not refund any costs to passengers who do not wait for their driver and opt for alternative transportation.
It is essential to ensure that passenger and luggage requirements do not exceed the capacity of the booked vehicle. If in doubt, please contact Winchester Capital Cars Ltd’s customer services team promptly.
For passenger safety, all luggage must be securely placed in the vehicle’s trunk, as required by Taxi Licensing regulations. Please consider this when selecting a vehicle.
Winchester Capital Cars Ltd reserves the right to refuse transportation of animals that were not prearranged at the time of booking. All animals must be secured in an appropriate transport container. The company will not be responsible for any costs resulting from non-compliance with these terms.
The specific route taken for your journey is at the discretion of the driver on the day of travel. Requests for alternate routes will be considered on a case-by-case basis.
When providing information, please ensure you provide your arrival times and day in the UK, not your departure details.
If your flight experiences significant delays, please inform us as soon as possible.
Winchester Capital Cars Ltd primarily uses its own vehicles but may engage third-party companies when necessary.
The company reserves the right to provide an upgraded vehicle type if your initially selected vehicle is unavailable.
Reservations made for service during the following periods will be subject to additional surcharges: From 18:00 on December 24th to 23:59 on December 26th, a 100% surcharge on published prices will apply, and from 18:00 on December 31st to 23:59 on January 1st, a 50% surcharge will apply. Other days may also be affected.

Policy for Transporting Minors
Winchester Capital Cars

At Winchester Capital Cars, the safety and well-being of all passengers, particularly minors, are of utmost importance. The following policy outlines our approach to providing services to minors to ensure compliance with legal requirements and the highest standards of care.

Definition of a Minor

A minor is defined as any individual under the age of 18 years.

Unaccompanied Minors

Minors under the age of 16 must be accompanied by a parent, legal guardian, or an authorized adult at all times.
For minors aged 16–17 traveling alone:
Written consent from a parent or legal guardian must be provided in advance of the booking.
The parent/guardian must provide contact information for verification purposes.
The drop-off and pick-up points must be confirmed in writing prior to travel.

Safety Requirements

Child Seats: Parents or guardians must provide appropriate child seats for children under 12 years old or shorter than 135 cm, as required by UK law. If requested in advance, Winchester Capital Cars may supply a child seat subject to availability.
Drivers will not allow minors to travel without the required safety measures in place.

Identification and Authorization

Drivers may request identification for verification purposes when transporting unaccompanied minors.
Parents or guardians must provide the names of individuals authorized to collect the minor at the drop-off location.

Conduct of Drivers

All drivers are DBS-checked (Disclosure and Barring Service) to ensure they are suitable to work with vulnerable individuals, including minors.
Drivers will maintain a professional demeanor at all times and follow safeguarding best practices.

Booking Requirements

Bookings involving minors must be made at least 24 hours in advance to allow sufficient time to verify all necessary information and requirements.
Clear instructions regarding the route, emergency contacts, and any special requirements (e.g., medical conditions) must be provided during the booking.

Limitations

Drivers are not permitted to take responsibility for a minor beyond transportation services (e.g., escorting them into a building).
In the event of unforeseen circumstances, such as delays or emergencies, parents or guardians will be contacted immediately.

Emergency Protocols

If a minor is found to be in distress or if there are concerns for their welfare, the driver is required to notify Winchester Capital Cars’ management and, if necessary, contact local authorities.

Liability

While Winchester Capital Cars takes all reasonable measures to ensure the safety of minors, the company is not liable for any issues arising from incomplete or inaccurate information provided by the parent or guardian.

Changes to Policy

Winchester Capital Cars reserves the right to amend this policy as necessary to comply with changes in legal or regulatory requirements.

For any inquiries or to book a journey involving a minor, please contact our customer service team at info@winchestercapitalcars.co.uk alternatively at 01962925925.

This policy ensures transparency and safeguards the well-being of minors while maintaining compliance with legal and ethical standards.

If you have any questions or concerns about these terms and conditions, please contact us.

: 07507 716260
: info@winchestercapitalcars.co.uk