Frequently asked questions
Find quick answers to common questions about our taxi services, bookings, fares, and more. Everything you need to ride with confidence.
How do I book a taxi?
You can book a taxi by calling our customer service hotline on 01962 925925. Alternatively, visit www.winchestercapitalcars.co.uk or contact us by email. Simply enter your pickup and drop off locations, select your preferred vehicle, and confirm your booking.
Are your drivers licensed and experienced?
Yes. All our drivers are professionally licensed and highly experienced. They complete regular training and thorough background checks to ensure your safety and comfort.
What types of vehicles do you offer?
We provide a wide selection of vehicles including standard saloons, SUVs, and spacious options for group travel. You can choose the vehicle that best suits your needs during booking.
How can I pay for my ride?
You can pay using cash, credit card, or digital payment methods. Payment can be made directly to the driver or through the card terminal for your convenience.
Can I schedule a ride in advance?
Yes. You can schedule your ride in advance by calling us on 01962 925925 or emailing info@winchestercapitalcars.co.uk. Just let us know the date and time you require the taxi and we will confirm your booking.
Is it possible to cancel a booking?
Yes. To cancel, please contact our customer service team. You may wish to review our cancellation policy for information on applicable charges.
How are fares calculated?
Fares are calculated based on the distance travelled and the duration of the journey.
Do you offer airport transfers?
Yes. We provide convenient airport transfer services. You can book a pickup or drop off to and from any major airport.
Are your vehicles wheelchair accessible?
Yes. We have wheelchair accessible vehicles available upon request. Please let us know at the time of booking so we can make the appropriate arrangements.
What safety measures do you have in place?
We follow strict hygiene and sanitation protocols. All vehicles are regularly cleaned and disinfected, and our drivers adhere to safety guidelines at all times.
Do you offer corporate accounts for businesses?
Yes. Corporate accounts are available to help streamline business travel. Please contact our corporate services team for more details.
What should I do if I left something in the taxi?
If you believe you have left an item in one of our vehicles, please contact us as soon as possible. We will do our best to recover and return it to you.
How can I provide feedback or raise a concern?
Feedback and complaints can be submitted via email or by contacting our customer service directly. We welcome your input and address all concerns promptly.