Privacy Policy

 Effective Date: 16/05/2018

At Winchester Capital Cars, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our taxi services.

Information We Collect:

Contact Information: We collect your name, phone number, email address, and postal address to facilitate our services.

Trip Data:

We may record trip details, including pickup and drop off locations, date, time, and fare information.

Payment Information:

If you pay electronically, we collect payment details like credit card numbers and billing information.

Device and Location Information: We may gather device information and your location for trip tracking and quality control.

How We Use Your Information:

To Provide Services: We use your data to arrange and provide taxi services, including processing payments.

Customer Support:

We may use your information to respond to inquiries and provide customer support.

Improving Services:

We analyze data to enhance our services, including trip efficiency and safety.

Marketing and Promotions:

With your consent, we may send you promotional offers and updates.

Data Security:

We employ industry-standard security measures to protect your data from unauthorized access or disclosure.

We use encryption for sensitive data, and access is restricted to authorized personnel only.

Data Sharing:

We may share your information with drivers to fulfill your booking.

We do not sell your data to third parties for marketing purposes.

We may disclose information to comply with legal requirements or protect our rights.

Your Choices:

You can access, update, or delete your personal information through your account settings.

You can opt out of marketing communications at any time.

Cookies and Tracking:

We use cookies and similar technologies to enhance your experience on our website and app.

 

Children’s Privacy and Protection:

We understand that children may use our services, for example, when travelling with a guardian, or as part of school or family bookings. We do not knowingly collect personal information directly from children under 13 without the consent of a parent or legal guardian.

Information We May Collect
When children are passengers in our vehicles, we may collect limited personal information, such as:

•⁠ ⁠The child’s first name (for booking purposes)
•⁠ ⁠Pickup and drop off locations
•⁠ ⁠Emergency contact details (usually a parent or guardian)

We only collect this information when it is necessary to provide our services safely and effectively.

Parental Consent

We require that any bookings involving children under 13 be made by a parent, legal guardian, or responsible adult. For any services specifically designed for unaccompanied minors, we will obtain written parental consent before transport.

2.⁠ ⁠How We Use the Information
Children’s data is used solely to:

•⁠ ⁠Complete journey bookings
•⁠ ⁠Ensure passenger safety
•⁠ ⁠Communicate with the responsible adult (parent/guardian)

We do not use children’s information for marketing, profiling, or sharing with third parties for commercial purposes.

Data Sharing
We do not share children’s personal information with third parties except:

•⁠ ⁠Where required by law (e.g., for safeguarding purposes)
•⁠ ⁠With trusted drivers and staff involved in the booked journey
•⁠ ⁠In emergency situations to protect health and safety

How We Protect Children’s Information
We apply strict security measures to all personal data, including children’s information:

•⁠ ⁠Encrypted booking systems
•⁠ ⁠Access limited to authorised personnel
•⁠ ⁠Regular staff training on data protection and safeguarding

Your Rights
Parents and guardians have the right to:

•⁠ ⁠Access the personal information we hold about their child
•⁠ ⁠Request corrections to inaccurate data
•⁠ ⁠Request deletion of their child’s information (unless legally required to retain it)

 

Changes to this Privacy Policy:
We may update this policy periodically. We will notify you of significant changes.

Contact Us:
If you have questions or concerns about our privacy practices, please contact us at

 01962 925925 | 07507 716260
 info@winchestercapitalcars.co.uk winchestercapitalcars.co.uk
Winchester Capital Cars Ltd. (13927254)
3 Andover Road, Winchester, SO23 7BS

By using Winchester Capital Cars’ services, you agree to the terms outlined in this Privacy Policy. Please review this policy regularly to stay informed about how we protect your privacy.